MouldSoft
PRIVACY POLICY
Last updated December 08, 2023
This privacy notice for MouldSoft ('we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as
when you:
Visit our website at https://www.mouldsoft.com, or any website of ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you
still have any questions or concerns, please contact us at admin@mouldsoft.com.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table
of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices
you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we receive any information from third parties? We do not receive any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with
law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your
information.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with
whom we share your personal information.
How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the
internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to
defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your
privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by visiting https://www.mouldsoft.com/user/, or by contacting us. We will consider and act upon any request in
accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect? Review the privacy notice in full.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
7. DO WE COLLECT INFORMATION FROM MINORS?
8. WHAT ARE YOUR PRIVACY RIGHTS?
9. CONTROLS FOR DO-NOT-TRACK FEATURES
10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you
participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and
features you use. The personal information we collect may include the following:
email addresses
usernames
passwords
Sensitive Information. We do not process sensitive information.
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment
instrument. All payment data is stored by Paypal. You may find their privacy notice link(s) here: https://www.paypal.com/myaccount/privacy/privacyhub.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include
device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about
how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and
reporting purposes.
The information we collect includes:
Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which
we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the
Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information
(such as system activity, error reports (sometimes called 'crash dumps'), and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data
may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or
mobile carrier, operating system, and system configuration information.
Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and
settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP
address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt
out, you may not be able to use certain aspects of the Services.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your
information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep
your account in working order.
To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply
with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the
following legal bases to process your personal information:
Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
Learn more about withdrawing your consent.
Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement
body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving
potential threats to the safety of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e. express consent) to use your personal information for a specific purpose, or in situations where your
permission can be inferred (i.e. implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
For investigations and fraud detection and prevention
For business transactions provided certain conditions are met
If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
For identifying injured, ill, or deceased persons and communicating with next of kin
If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes
related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
If the collection is solely for journalistic, artistic, or literary purposes
If the information is publicly available and is specified by the regulations
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations:
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of
our business to another company.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax,
accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than three (3) months past the termination of the user's account.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your
personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our
safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or
guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our
best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
7. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor
and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take
reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at admin@mouldsoft.com.
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your
personal information. You may review, change, or terminate your account at any time.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your
personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated
decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact
details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or
UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right
to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS
NOTICE?' below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in
reliance on lawful processing grounds other than consent.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
Log in to your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent
fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
If you have questions or comments about your privacy rights, you may email us at admin@mouldsoft.com.
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data
about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not
currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow
in the future, we will inform you about that practice in a revised version of this privacy notice.
10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of Colorado, Connecticut, Utah or Virginia, you are granted specific rights regarding access to your personal information.
What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve (12) months:
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
Receiving help through our customer support channels;
Participation in customer surveys or contests; and
Facilitation in the delivery of our Services and to respond to your inquiries.
How do we use and share your personal information?
Learn about how we use your personal information in the section, 'HOW DO WE PROCESS YOUR INFORMATION?'
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in
the section, 'WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?'
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be 'selling'
of your personal information.
We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information
in the future belonging to website visitors, users, and other consumers.
Colorado Residents
This section applies only to Colorado residents. Under the Colorado Privacy Act (CPA), you have the rights listed below. However, these rights are not absolute, and in certain cases, we may decline
your request as permitted by law.
Right to be informed whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly
significant effects ('profiling')
To submit a request to exercise these rights described above, please email admin@mouldsoft.com or visit https://www.mouldsoft.com/user/.
If we decline to take action regarding your request and you wish to appeal our decision, please email us at admin@mouldsoft.com. Within forty-five (45) days of receipt of an appeal, we will inform you
in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.
Connecticut Residents
This section applies only to Connecticut residents. Under the Connecticut Data Privacy Act (CTDPA), you have the rights listed below. However, these rights are not absolute, and in certain cases, we
may decline your request as permitted by law.
Right to be informed whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly
significant effects ('profiling')
To submit a request to exercise these rights described above, please email admin@mouldsoft.com or visit https://www.mouldsoft.com/user/.
If we decline to take action regarding your request and you wish to appeal our decision, please email us at admin@mouldsoft.com. Within sixty (60) days of receipt of an appeal, we will inform you in
writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.
Utah Residents
This section applies only to Utah residents. Under the Utah Consumer Privacy Act (UCPA), you have the rights listed below. However, these rights are not absolute, and in certain cases, we may
decline your request as permitted by law.
Right to be informed whether or not we are processing your personal data
Right to access your personal data
Right to request deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to opt out of the processing of your personal data if it is used for targeted advertising or the sale of personal data
To submit a request to exercise these rights described above, please email admin@mouldsoft.com or visit https://www.mouldsoft.com/user/.
Virginia Residents
Under the Virginia Consumer Data Protection Act (VCDPA):
'Consumer' means a natural person who is a resident of the Commonwealth acting only in an individual or household context. It does not include a natural person acting in a commercial or employment
context.
'Personal data' means any information that is linked or reasonably linkable to an identified or identifiable natural person. 'Personal data' does not include de-identified data or publicly available
information.
'Sale of personal data' means the exchange of personal data for monetary consideration.
If this definition of 'consumer' applies to you, we must adhere to certain rights and obligations regarding your personal data.
Your rights with respect to your personal data
Right to be informed whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly
significant effects ('profiling')
Exercise your rights provided under the Virginia VCDPA
You may contact us by email at admin@mouldsoft.com or visit https://www.mouldsoft.com/user/.
If you are using an authorised agent to exercise your rights, we may deny a request if the authorised agent does not submit proof that they have been validly authorised to act on your behalf.
Verification process
We may request that you provide additional information reasonably necessary to verify you and your consumer's request. If you submit the request through an authorised agent, we may need to collect
additional information to verify your identity before processing your request.
Upon receiving your request, we will respond without undue delay, but in all cases, within forty-five (45) days of receipt. The response period may be extended once by forty-five (45) additional days
when reasonably necessary. We will inform you of any such extension within the initial 45-day response period, together with the reason for the extension.
Right to appeal
If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please email us at admin@mouldsoft.com. Within sixty
(60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is
denied, you may contact the Attorney General to submit a complaint.
11. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it is accessible. If we make
material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy
notice frequently to be informed of how we are protecting your information.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at admin@mouldsoft.com or contact us by post at:
MouldSoft
Unit 39 Holme Bank Mills
Station Road
Mirfield, West Yorkshire WF14 8NA
United Kingdom
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
You have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please visit:
https://www.mouldsoft.com/user/.
Category
Examples
Collected
A. Identifiers
Contact details, such as real name, alias,
postal address, telephone or mobile
contact number, unique personal identifier,
online identifier, Internet Protocol address,
email address, and account name
YES
B. Protected classification
characteristics under state or
federal law
Gender and date of birth
NO
C. Commercial information
Transaction information, purchase
history, financial details, and payment
information
NO
D. Biometric information
Fingerprints and voiceprints
NO
E. Internet or other similar
network activity
Browsing history, search history, online
behaviour, interest data, and interactions
with our and other websites,
applications, systems, and
advertisements
YES
F. Geolocation data
Device location
YES
G. Audio, electronic, visual,
thermal, olfactory, or similar
information
Images and audio, video or call
recordings created in connection with
our business activities
NO
H. Professional or employment-
related information
Business contact details in order to
provide you our Services at a business
level or job title, work history, and
professional qualifications if you apply
for a job with us
NO
I. Education Information
Student records and directory
information
NO
J. Inferences drawn from
collected personal information
Inferences drawn from any of the
collected personal information listed
above to create a profile or summary
about, for example, an individual’s
preferences and characteristics
NO
K. Sensitive personal
Information
NO
MouldSoft
PRIVACY POLICY
Last updated December 08, 2023
This privacy notice for MouldSoft ('we', 'us', or 'our'), describes
how and why we might collect, store, use, and/or share
('process') your information when you use our services
('Services'), such as when you:
Visit our website at https://www.mouldsoft.com, or any
website of ours that links to this privacy notice
Engage with us in other related ways, including any
sales, marketing, or events
Questions or concerns? Reading this privacy notice will help
you understand your privacy rights and choices. If you do not
agree with our policies and practices, please do not use our
Services. If you still have any questions or concerns, please
contact us at admin@mouldsoft.com.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice,
but you can find out more details about any of these topics
by clicking the link following each key point or by using our
table of contents below to find the section you are looking
for.
What personal information do we process? When you visit,
use, or navigate our Services, we may process personal
information depending on how you interact with us and the
Services, the choices you make, and the products and features
you use. Learn more about personal information you disclose to
us.
Do we process any sensitive personal information? We do
not process sensitive personal information.
Do we receive any information from third parties? We do not
receive any information from third parties.
How do we process your information? We process your
information to provide, improve, and administer our Services,
communicate with you, for security and fraud prevention, and to
comply with law. We may also process your information for other
purposes with your consent. We process your information only
when we have a valid legal reason to do so. Learn more about
how we process your information.
In what situations and with which parties do we share
personal information? We may share information in specific
situations and with specific third parties. Learn more about when
and with whom we share your personal information.
How do we keep your information safe? We have
organisational and technical processes and procedures in place
to protect your personal information. However, no electronic
transmission over the internet or information storage technology
can be guaranteed to be 100% secure, so we cannot promise or
guarantee that hackers, cybercriminals, or other unauthorised
third parties will not be able to defeat our security and
improperly collect, access, steal, or modify your information.
Learn more about how we keep your information safe.
What are your rights? Depending on where you are located
geographically, the applicable privacy law may mean you have
certain rights regarding your personal information. Learn more
about your privacy rights.
How do you exercise your rights? The easiest way to
exercise your rights is by visiting
https://www.mouldsoft.com/user/, or by contacting us. We will
consider and act upon any request in accordance with
applicable data protection laws.
Want to learn more about what we do with any information we
collect? Review the privacy notice in full.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS
YOUR PERSONAL INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR
PERSONAL INFORMATION?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
7. DO WE COLLECT INFORMATION FROM MINORS?
8. WHAT ARE YOUR PRIVACY RIGHTS?
9. CONTROLS FOR DO-NOT-TRACK FEATURES
10. DO UNITED STATES RESIDENTS HAVE SPECIFIC
PRIVACY RIGHTS?
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS
NOTICE?
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE
DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us
when you register on the Services, express an interest in
obtaining information about us or our products and Services,
when you participate in activities on the Services, or otherwise
when you contact us.
Personal Information Provided by You. The personal
information that we collect depends on the context of your
interactions with us and the Services, the choices you make,
and the products and features you use. The personal
information we collect may include the following:
email addresses
usernames
passwords
Sensitive Information. We do not process sensitive
information.
Payment Data. We may collect data necessary to process your
payment if you make purchases, such as your payment
instrument number, and the security code associated with your
payment instrument. All payment data is stored by Paypal. You
may find their privacy notice link(s) here:
https://www.paypal.com/myaccount/privacy/privacyhub.
All personal information that you provide to us must be true,
complete, and accurate, and you must notify us of any changes
to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol
(IP) address and/or browser and device characteristics — is
collected automatically when you visit our Services.
We automatically collect certain information when you visit, use,
or navigate the Services. This information does not reveal your
specific identity (like your name or contact information) but may
include device and usage information, such as your IP address,
browser and device characteristics, operating system, language
preferences, referring URLs, device name, country, location,
information about how and when you use our Services, and
other technical information. This information is primarily needed
to maintain the security and operation of our Services, and for
our internal analytics and reporting purposes.
The information we collect includes:
Log and Usage Data. Log and usage data is service-
related, diagnostic, usage, and performance information
our servers automatically collect when you access or
use our Services and which we record in log files.
Depending on how you interact with us, this log data
may include your IP address, device information,
browser type, and settings and information about your
activity in the Services (such as the date/time stamps
associated with your usage, pages and files viewed,
searches, and other actions you take such as which
features you use), device event information (such as
system activity, error reports (sometimes called 'crash
dumps'), and hardware settings).
Device Data. We collect device data such as information
about your computer, phone, tablet, or other device you
use to access the Services. Depending on the device
used, this device data may include information such as
your IP address (or proxy server), device and application
identification numbers, location, browser type, hardware
model, Internet service provider and/or mobile carrier,
operating system, and system configuration information.
Location Data. We collect location data such as
information about your device's location, which can be
either precise or imprecise. How much information we
collect depends on the type and settings of the device
you use to access the Services. For example, we may
use GPS and other technologies to collect geolocation
data that tells us your current location (based on your IP
address). You can opt out of allowing us to collect this
information either by refusing access to the information
or by disabling your Location setting on your device.
However, if you choose to opt out, you may not be able
to use certain aspects of the Services.
2. HOW DO WE PROCESS YOUR
INFORMATION?
In Short: We process your information to provide, improve, and
administer our Services, communicate with you, for security and
fraud prevention, and to comply with law. We may also process
your information for other purposes with your consent.
We process your personal information for a variety of
reasons, depending on how you interact with our Services,
including:
To facilitate account creation and authentication and
otherwise manage user accounts. We may process
your information so you can create and log in to your
account, as well as keep your account in working order.
To save or protect an individual's vital interest. We
may process your information when necessary to
save or protect an individual’s vital interest, such as
to prevent harm.
3. WHAT LEGAL BASES DO WE RELY ON
TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we
believe it is necessary and we have a valid legal reason (i.e.
legal basis) to do so under applicable law, like with your
consent, to comply with laws, to provide you with services to
enter into or fulfil our contractual obligations, to protect your
rights, or to fulfil our legitimate business interests.
If you are located in the EU or UK, this section applies to
you.
The General Data Protection Regulation (GDPR) and UK GDPR
require us to explain the valid legal bases we rely on in order to
process your personal information. As such, we may rely on the
following legal bases to process your personal information:
Consent. We may process your information if you have
given us permission (i.e. consent) to use your personal
information for a specific purpose. You can withdraw
your consent at any time. Learn more about withdrawing
your consent.
Legal Obligations. We may process your
information where we believe it is necessary for
compliance with our legal obligations, such as to
cooperate with a law enforcement body or
regulatory agency, exercise or defend our legal
rights, or disclose your information as evidence in
litigation in which we are involved.
Vital Interests. We may process your information
where we believe it is necessary to protect your
vital interests or the vital interests of a third party,
such as situations involving potential threats to the
safety of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us
specific permission (i.e. express consent) to use your
personal information for a specific purpose, or in situations
where your permission can be inferred (i.e. implied
consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted
under applicable law to process your information without
your consent, including, for example:
If collection is clearly in the interests of an individual
and consent cannot be obtained in a timely way
For investigations and fraud detection and
prevention
For business transactions provided certain
conditions are met
If it is contained in a witness statement and the
collection is necessary to assess, process, or settle
an insurance claim
For identifying injured, ill, or deceased persons and
communicating with next of kin
If we have reasonable grounds to believe an
individual has been, is, or may be victim of financial
abuse
If it is reasonable to expect collection and use with
consent would compromise the availability or the
accuracy of the information and the collection is
reasonable for purposes related to investigating a
breach of an agreement or a contravention of the
laws of Canada or a province
If disclosure is required to comply with a subpoena,
warrant, court order, or rules of the court relating to
the production of records
If it was produced by an individual in the course of their
employment, business, or profession and the collection
is consistent with the purposes for which the information
was produced
If the collection is solely for journalistic, artistic, or literary
purposes
If the information is publicly available and is specified by
the regulations
4. WHEN AND WITH WHOM DO WE SHARE
YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations
described in this section and/or with the following third parties.
We may need to share your personal information in the following
situations:
Business Transfers. We may share or transfer your
information in connection with, or during negotiations of,
any merger, sale of company assets, financing, or
acquisition of all or a portion of our business to another
company.
5. HOW LONG DO WE KEEP YOUR
INFORMATION?
In Short: We keep your information for as long as necessary to
fulfil the purposes outlined in this privacy notice unless
otherwise required by law.
We will only keep your personal information for as long as it is
necessary for the purposes set out in this privacy notice, unless
a longer retention period is required or permitted by law (such as
tax, accounting, or other legal requirements). No purpose in this
notice will require us keeping your personal information for
longer than three (3) months past the termination of the user's
account.
When we have no ongoing legitimate business need to process
your personal information, we will either delete or anonymise
such information, or, if this is not possible (for example, because
your personal information has been stored in backup archives),
then we will securely store your personal information and isolate
it from any further processing until deletion is possible.
6. HOW DO WE KEEP YOUR INFORMATION
SAFE?
In Short: We aim to protect your personal information through a
system of organisational and technical security measures.
We have implemented appropriate and reasonable technical
and organisational security measures designed to protect the
security of any personal information we process. However,
despite our safeguards and efforts to secure your information,
no electronic transmission over the Internet or information
storage technology can be guaranteed to be 100% secure, so
we cannot promise or guarantee that hackers, cybercriminals, or
other unauthorised third parties will not be able to defeat our
security and improperly collect, access, steal, or modify your
information. Although we will do our best to protect your
personal information, transmission of personal information to
and from our Services is at your own risk. You should only
access the Services within a secure environment.
7. DO WE COLLECT INFORMATION FROM
MINORS?
In Short: We do not knowingly collect data from or market to
children under 18 years of age.
We do not knowingly solicit data from or market to children
under 18 years of age. By using the Services, you represent that
you are at least 18 or that you are the parent or guardian of
such a minor and consent to such minor dependent’s use of the
Services. If we learn that personal information from users less
than 18 years of age has been collected, we will deactivate the
account and take reasonable measures to promptly delete such
data from our records. If you become aware of any data we may
have collected from children under age 18, please contact us at
admin@mouldsoft.com.
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic
Area (EEA), United Kingdom (UK), Switzerland, and Canada,
you have rights that allow you greater access to and control
over your personal information. You may review, change, or
terminate your account at any time.
In some regions (like the EEA, UK, Switzerland, and Canada),
you have certain rights under applicable data protection laws.
These may include the right (i) to request access and obtain a
copy of your personal information, (ii) to request rectification or
erasure; (iii) to restrict the processing of your personal
information; (iv) if applicable, to data portability; and (v) not to be
subject to automated decision-making. In certain circumstances,
you may also have the right to object to the processing of your
personal information. You can make such a request by
contacting us by using the contact details provided in the section
'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.
We will consider and act upon any request in accordance with
applicable data protection laws.
If you are located in the EEA or UK and you believe we are
unlawfully processing your personal information, you also have
the right to complain to your Member State data protection
authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal
Data Protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent
to process your personal information, which may be express
and/or implied consent depending on the applicable law, you
have the right to withdraw your consent at any time. You can
withdraw your consent at any time by contacting us by using the
contact details provided in the section 'HOW CAN YOU
CONTACT US ABOUT THIS NOTICE?' below.
However, please note that this will not affect the lawfulness of
the processing before its withdrawal nor, when applicable law
allows, will it affect the processing of your personal information
conducted in reliance on lawful processing grounds other than
consent.
Account Information
If you would at any time like to review or change the
information in your account or terminate your account, you
can:
Log in to your account settings and update your
user account.
Upon your request to terminate your account, we will deactivate
or delete your account and information from our active
databases. However, we may retain some information in our
files to prevent fraud, troubleshoot problems, assist with any
investigations, enforce our legal terms and/or comply with
applicable legal requirements.
If you have questions or comments about your privacy
rights, you may email us at admin@mouldsoft.com.
9. CONTROLS FOR DO-NOT-TRACK
FEATURES
Most web browsers and some mobile operating systems and
mobile applications include a Do-Not-Track ('DNT') feature or
setting you can activate to signal your privacy preference not to
have data about your online browsing activities monitored and
collected. At this stage no uniform technology standard for
recognising and implementing DNT signals has been finalised.
As such, we do not currently respond to DNT browser signals or
any other mechanism that automatically communicates your
choice not to be tracked online. If a standard for online tracking
is adopted that we must follow in the future, we will inform you
about that practice in a revised version of this privacy notice.
10. DO UNITED STATES RESIDENTS HAVE
SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of Colorado, Connecticut, Utah or
Virginia, you are granted specific rights regarding access to your
personal information.
What categories of personal information do we collect?
We have collected the following categories of personal
information in the past twelve (12) months:
We may also collect other personal information outside of these
categories through instances where you interact with us in
person, online, or by phone or mail in the context of:
Receiving help through our customer support channels;
Participation in customer surveys or contests; and
Facilitation in the delivery of our Services and to respond
to your inquiries.
How do we use and share your personal information?
Learn about how we use your personal information in the
section, 'HOW DO WE PROCESS YOUR
INFORMATION?'
Will your information be shared with anyone else?
We may disclose your personal information with our service
providers pursuant to a written contract between us and each
service provider. Learn more about how we disclose personal
information to in the section, 'WHEN AND WITH WHOM DO
WE SHARE YOUR PERSONAL INFORMATION?'
We may use your personal information for our own business
purposes, such as for undertaking internal research for
technological development and demonstration. This is not
considered to be 'selling' of your personal information.
We have not disclosed, sold, or shared any personal information
to third parties for a business or commercial purpose in the
preceding twelve (12) months. We will not sell or share personal
information in the future belonging to website visitors, users, and
other consumers.
Colorado Residents
This section applies only to Colorado residents. Under the
Colorado Privacy Act (CPA), you have the rights listed below.
However, these rights are not absolute, and in certain cases, we
may decline your request as permitted by law.
Right to be informed whether or not we are processing
your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request deletion of your personal data
Right to obtain a copy of the personal data you
previously shared with us
Right to opt out of the processing of your personal data if
it is used for targeted advertising, the sale of personal
data, or profiling in furtherance of decisions that produce
legal or similarly significant effects ('profiling')
To submit a request to exercise these rights described
above, please email admin@mouldsoft.com or visit
https://www.mouldsoft.com/user/.
If we decline to take action regarding your request and you wish
to appeal our decision, please email us at
admin@mouldsoft.com. Within forty-five (45) days of receipt of
an appeal, we will inform you in writing of any action taken or not
taken in response to the appeal, including a written explanation
of the reasons for the decisions.
Connecticut Residents
This section applies only to Connecticut residents. Under the
Connecticut Data Privacy Act (CTDPA), you have the rights
listed below. However, these rights are not absolute, and in
certain cases, we may decline your request as permitted by law.
Right to be informed whether or not we are processing
your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request deletion of your personal data
Right to obtain a copy of the personal data you
previously shared with us
Right to opt out of the processing of your personal data if
it is used for targeted advertising, the sale of personal
data, or profiling in furtherance of decisions that produce
legal or similarly significant effects ('profiling')
To submit a request to exercise these rights described above,
please email admin@mouldsoft.com or visit
https://www.mouldsoft.com/user/.
If we decline to take action regarding your request and you wish
to appeal our decision, please email us at
admin@mouldsoft.com. Within sixty (60) days of receipt of an
appeal, we will inform you in writing of any action taken or not
taken in response to the appeal, including a written explanation
of the reasons for the decisions.
Utah Residents
This section applies only to Utah residents. Under the Utah
Consumer Privacy Act (UCPA), you have the rights listed below.
However, these rights are not absolute, and in certain cases, we
may decline your request as permitted by law.
Right to be informed whether or not we are processing
your personal data
Right to access your personal data
Right to request deletion of your personal data
Right to obtain a copy of the personal data you
previously shared with us
Right to opt out of the processing of your personal data if
it is used for targeted advertising or the sale of personal
data
To submit a request to exercise these rights described
above, please email admin@mouldsoft.com or visit
https://www.mouldsoft.com/user/.
Virginia Residents
Under the Virginia Consumer Data Protection Act (VCDPA):
'Consumer' means a natural person who is a resident of the
Commonwealth acting only in an individual or household
context. It does not include a natural person acting in a
commercial or employment context.
'Personal data' means any information that is linked or
reasonably linkable to an identified or identifiable natural person.
'Personal data' does not include de-identified data or publicly
available information.
'Sale of personal data' means the exchange of personal data for
monetary consideration.
If this definition of 'consumer' applies to you, we must adhere to
certain rights and obligations regarding your personal data.
Your rights with respect to your personal data
Right to be informed whether or not we are processing
your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request deletion of your personal data
Right to obtain a copy of the personal data you
previously shared with us
Right to opt out of the processing of your personal data if
it is used for targeted advertising, the sale of personal
data, or profiling in furtherance of decisions that produce
legal or similarly significant effects ('profiling')
Exercise your rights provided under the Virginia VCDPA
You may contact us by email at admin@mouldsoft.com or visit
https://www.mouldsoft.com/user/.
If you are using an authorised agent to exercise your rights, we
may deny a request if the authorised agent does not submit
proof that they have been validly authorised to act on your
behalf.
Verification process
We may request that you provide additional information
reasonably necessary to verify you and your consumer's
request. If you submit the request through an authorised agent,
we may need to collect additional information to verify your
identity before processing your request.
Upon receiving your request, we will respond without undue
delay, but in all cases, within forty-five (45) days of receipt. The
response period may be extended once by forty-five (45)
additional days when reasonably necessary. We will inform you
of any such extension within the initial 45-day response period,
together with the reason for the extension.
Right to appeal
If we decline to take action regarding your request, we will
inform you of our decision and reasoning behind it. If you wish to
appeal our decision, please email us at admin@mouldsoft.com.
Within sixty (60) days of receipt of an appeal, we will inform you
in writing of any action taken or not taken in response to the
appeal, including a written explanation of the reasons for the
decisions. If your appeal is denied, you may contact the Attorney
General to submit a complaint.
11. DO WE MAKE UPDATES TO THIS
NOTICE?
In Short: Yes, we will update this notice as necessary to stay
compliant with relevant laws.
We may update this privacy notice from time to time. The
updated version will be indicated by an updated 'Revised' date
and the updated version will be effective as soon as it is
accessible. If we make material changes to this privacy notice,
we may notify you either by prominently posting a notice of such
changes or by directly sending you a notification. We encourage
you to review this privacy notice frequently to be informed of
how we are protecting your information.
12. HOW CAN YOU CONTACT US ABOUT
THIS NOTICE?
If you have questions or comments about this notice, you may
email us at admin@mouldsoft.com or contact us by post at:
MouldSoft
Unit 39 Holme Bank Mills
Station Road
Mirfield, West Yorkshire WF14 8NA
United Kingdom
13. HOW CAN YOU REVIEW, UPDATE, OR
DELETE THE DATA WE COLLECT FROM
YOU?
You have the right to request access to the personal information
we collect from you, change that information, or delete it. To
request to review, update, or delete your personal information,
please visit: https://www.mouldsoft.com/user/.
K. Sensitive personal
Information
NO
J. Inferences drawn
from collected personal
information
Inferences drawn from any of
the collected personal
information listed above to
create a profile or summary
about, for example, an
individual’s preferences and
characteristics
NO
I. Education Information
Student records and directory
information
NO
H. Professional or
employment-related
information
Business contact details in
order to provide you our
Services at a business level or
job title, work history, and
professional qualifications if
you apply for a job with us
NO
G. Audio, electronic,
visual, thermal,
olfactory, or similar
information
Images and audio, video or call
recordings created in
connection with our business
activities
NO
F. Geolocation data
Device location
YES
E. Internet or other
similar network activity
Browsing history, search
history, online behaviour,
interest data, and interactions
with our and other websites,
applications, systems, and
advertisements
YES
D. Biometric information
Fingerprints and voiceprints
NO
C. Commercial
information
Transaction information,
purchase history, financial
details, and payment
information
NO
B. Protected
classification
characteristics under
state or federal law
Gender and date of birth
NO
A. Identifiers
Contact details, such as real
name, alias, postal address,
telephone or mobile contact
number, unique personal
identifier, online identifier,
Internet Protocol address, email
address, and account name
YES
Category
Examples
Collected
